SpeedVirgin Media Smart Home with Google Nest FAQs. Let me know if you have any further issues!Households across the UK are sitting on more than 22 million unused broadband routers –enough to fill ten Olympic swimming pools – which are going to waste instead of being recycled [1], according to new research from Uswitch. If you can set up using a Self-Install pack, but choose to use an engineer for. Another option would be to get a suitable router, use the hub in modem mode and run the VPN software on that router. D01 C9W8. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Our product scorecard methodology has been applied throughout the development of new products. To recycle a BT router, you’ll need to go into your ‘My BT’ account, where you’ll see an option to ‘ return your BT kit. Home Phone. During a vishing call, you may have asked to download. Virgin Media recycle kit usually comes with a letter. ” At present Vodafone. 0) This way, I will then be able. VM will relocate their own equipment for a flat fee of £25 for things like relocating the router (where they would, most likely, run a cable around the outside of the house from front to back, assuming there are no practical difficulties with doing that, such as a terraced property). Virgin Media O2 announced the success of its pioneering O2 Recycle scheme, which successfully saved more than 250,000 devices from landfill in 2022. Multiple set-top boxes and routers are accumulating in people’s houses. Households across the UK are sitting on more than 22 million unused broadband routers — enough to fill ten Olympic swimming pools — which are going to waste instead of being recycled, according to new research from Uswitch. It’s constantly broadcasting these signals like a radio station. Virgin Media; My Virgin Media; Shop;. Options. Virgin Media’s mighty Hub brings the magic right into your home. You’ll then be able to take this to the Post Office - although make sure you ask for proof of postage. 1. The best way to cancel Virgin Media is over the phone. The. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . 1 if in modem mode) enter the ‘setting password’ found on the bottom of the hub, NOT the WiFi password. Phone. In such cases, reach out to Virgin for assistance. Got my new router sent out. So whether it's technical issues, hub problems or you need support, we’ll help you with our. Virgin Fibre Areas only. You do not have to return the router to NOW TV following cancellation or end of contract, unless you want them to recycle it for you (which is a service that they are obliged to offer). If you're a Virgin Media customer who's received a. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. Sky scores 1. Again use a cable that carries gigabit speeds. Virgin Media package. Step 3 - Label the box – a letter came with the. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Go to Account settings, then Account details b. I don't work for Virgin Media. Step 2: Press and Hold the Reset Button. To set it up with virgin media hub is simple, you connect your hub to your router with ethernet cable. And now I'm getting chased up. The BT Smart Hub 2 is one of the most advanced Wi-Fi hubs available, with seven antennas and access to a wide range of signals, while the Virgin Media Hub 5 is a Wi-Fi 6 router, meaning it is more. I have changed my broadband hub 3. Our most popular rubbish removal service is our ‘Man and Van’ collection. Update: Steve the virgin media guy came today and took the router. Am a little weary that if we recycle the kit that we might get billed for not returning it. The Wi-Fi functionality is switched off and only an internet connection. Good to know, maybe I'll have fun with openwrt with it, and maybe even sell it on. Don’t plug the power cable into a plug socket yet. 06-05-2019 12:19. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. WiFi Max. Locate the Reset pinhole located on the rear of the Virgin Media router. Customers can return. Status in the router's web interface reads 'No RF signal detected' A router check tells me to check my coax cables (checked) and that my router temperature is normal. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Cheap internet radio. Just follow these steps to power cycle your router and modem: Step 1: Unplug the modem and router from the power outlet. With the Super Hub 2ac on your side you can do it all. I’ve tried calling about a dozen times and the Indian call centres seem unable to understand. You can discuss the preferred layout with the VM technician. 1 modem mode. com/recyclingkit but this link. To run the scan, simply connect to your. About our broadband help and support page. The simplest approach would be to return the router to upstairs. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. WPA3 encryption) and a 2. Back a step. SpeedQuickStart, set up and connections. I searched online and there is an option to extend the cable from inside, but I would like to move the whole touter and the bits related to it. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back. Fibre-optic speeds are a bonus for me, I mainly just want an improvement on WiFi strength - is the Virgin Media Hub an improvement on an outdated router or is it as bad as some people suggest?Virgin Media is a telecommunications company from England, founded in 2007, which provides telephone, television and internet services in the United Kingdom. Everything you need is posted to you. Although this question has appeared before the answers vary and I need definitive advice. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. This latest future-proof WiFi. Quantum is a fully audited electronics recycling company, compliant to the most stringent standards in the world. Our article offers expert tips for improving your router's settings and optimizing your WiFi signal for a. 168. No, you can keep using the same phone you’ve always used. Back a step. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. It is usually a mail returns bag or a plain flat-pack returns box. Should all be working. It's super old Router (i think Hub3) and. Design. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. If this is just for wifi in the room and you don't need extra ethernet ports, something simple like a TPlink accesspoint will do the job. Step 3 - Label the box – a letter came with the. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Leave it off for about 10 seconds. When you get a new router, your old one goes from being a really useful piece of kit to being a little bit redundant. If you do want to invest in better equipment, you would need to get either a…. The older Hub 4 is based on. Manage Your Account. Virgin Fibre Areas only. Set up a guest network. QuickStart, set up and connections. HOW TO RETURN VIRGIN MEDIA BOX - SIMPLE STEPSPush the white cable (from the old Hub) into the back of the new Hub. 168. Check that WiFi is enabled on your iPad, iPhone or iPod Touch. If you haven't changed these, then your devices may automatically reconnect. 5G port, works perfectly on my Hub5 connected to my Ubiquiti Dream Machine Pro router with an SPF+ port with a RJ45 module. This latest future-proof WiFi. If you have an earlier Super Hub model, please be aware that the instructions might differ. Joining in. 100. Connect the Hub’s power cable with the blue tab. Y’all are right to be suspicious though! recycle-more. Recycle. Networking and WiFi. Save the trip to the tip for faulty hardware. Trouble is that will affect the other. on 15-11-2022 19:12. Hello, I recently moved into a rented property. Check “Apply to all my networks” and click the Apply button. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. Begin by accessing the settings of your. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). 168. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. O2 shop or local council recycle yard. Find the Security Settings option, and location the Channel drop down menu. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. ThanksMy Virgin Media makes managing your account easier with all your information in one place. - 5374486. Adapt it as a wireless bridge. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customers can return. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. The Virgin Tech said the hub is probably knackered. Last year, Virgin Media O2 recycled. Networking and WiFi. Eventually I got sent a returns box to return my old router, and was told Yodel will be in touch to arrange a collection. co. Keep the community welcoming for all. Forum Member. Once you’ve. Virgin Media Quickstart set up. 00 am this morning I get a text and email asking me to please return unused equipment. Hi I have a constant red light on my router 3. I do not work for VM. 168. Alternatively, the new Hub 4 router is available on Virgin’s Gig1 broadband. The guy stated make sure to take to a local dump and not just dump in a normal bin. Step 4: Wait for all panel lights on your cable modem to become green on. Virgin Media was founded in 2006. I switched mine out in November 2020 and it’s not skipped a beat since. Do i dispose of it at my local recycling centre. Please read the FAQ'sI've recently moved over to virgin media 200. 13-12-2021 15:21. Our processes have been developed to minimize waste and. I don't work for Virgin Media. co. Cons. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. Finally got a new router which is amazing. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. From there, the setup is nice and simple. Available with M50 broadband or faster. Connectors are two generations old, likely late NTL or very early Virgin Media (10+ years old). You should look at getting a better router and use hub in modem mode. Then find Wi-Fi settings. * Call costs may vary. We currently recycle the following products: TalkTalk Wi-Fi Hub and Wi-Fi Hub 2; Amazon eero 6 and eero 6 Pro Hi, Today I received an email from the following email address eq-rtns-noreply@virginmedia. When you place your order, we'll let you know. Here are five options to consider: Check with your internet service provider (ISP): Many internet service providers have their recycling programs or partnerships with organizations that accept old routers. Returning / Recycling VM Router I moved to a new area that didn’t have Virgin Media available. Step 2: Label your package. There are millions of old Sky boxes collecting dust in British homes, so we’ll show you how to recycle or sell yours. Any advice you can offer would be great! Thank you. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Virgin Media customers can return their equipment for free. This latest future-proof WiFi. - Not all support team members are aware of this information when providing assistance. It informed me that you provided incorrect information, apologized, and had since collected the items. Virgin Media launches its first ever WiFi 6 broadband router. Good to know, maybe I'll have fun with openwrt with it, and maybe even sell it on. You can post your old kit back to Virgin and it will reuse and recycle it. 1) Access your hub on 192. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. Click on the “> Check router status” button. Depress the pinhole switch for a timed 60 seconds then release. Post: You will need to package up the equipment and enclose a returns form. 8 million devices – with zero going to landfill. Here are some tips on how to do it: First, check with your service provider to see if they have a recycling program for old equipment. is there a problem with the connection or is this an update confused as checked all connections etc and seem fine these are the only lights showing 🤷🏻 ♂️Virgin Media change your package help and support. 16-10-2022 17:16 - edited 16-10-2022 17:20. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Plug the cables into the Hub. Thanks My Virgin Media makes managing your account easier with all your information in one place. Step 4. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. I closed my original virgin media account in late February 2022 approximately. To get this upgrade for free, all you need to do is switch your hub off and wait around 5 - 10 seconds before switching it back on. Click yes or agree . iamdanforth Posts: 4. This service will see one of our professional waste operatives collect and load our van with any rubbish you need to get rid of. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the. Get the Hub ready by connecting the wires. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. garden wifi. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. The torrenting is only done through a server and the port connected to my switch had a bandwidth limit of 5MB/s. Virgin Phone Switchover. Recycle or return your kit. Find our clever collection of Telly Hacks here, plus easy ways to stay connected here. Recycle if you can and your local Freecycle group will almost certainly be able to put you in touch with someone who can make good use of them. Had a couple of emails one to click for a date to collect old TiVo box and router. Keep the community welcoming for all. 4 GHz and 5 GHz wireless networks. Some routers may immediately delete your router history logs so this step is not necessary. Further exclusions & legal stuff apply. co. Assuming your home network includes your own router put the 5 in modem mode. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. Working hard to help connect the nation, shop our offers and order online. Booking an engineer is easy with Virgin Media. - The new routers currently do not have a router mode (at the moment). What you are asking for is a continuous log of connections, and that is not available from such a simple device. Our 1TB TiVo box has six times the storage of our V+ HD Box, giving you around 500 hours of standard TV or around 100 hours of HD TV. " Virgin seem to have disabled this feature and only support output from the Wifi Pod's ethernet port. Last year, O2 Recycle saved more than 250,000 devices from landfill, with more than 92% of the handsets refurbished and resold. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back-Up Line (EBUL) Dave. Ask VM (via the VM forum team on here) to modify your home phone wiring so you can use your existing landline. on 03-01-2022 18:08. Go to solution. All that being said and done, I'm now getting emails and text about sending the old hub back. 20 You can use your Virgin TV box remote to control theClick System. If you’re having problems with our broadband connection, visit our improve WiFi connection page. 1 Kudo. Virgin has published guidance here . Please follow the simple instructions we've provided in the pack that we delivered with the new. $150 $172 Save $22. Options. Virgin has confirmed that its M500 service has now been increased from 36Mbps to 52Mbps, with the average upload speed for Gig 1 services rising from 52Mbps to. Sign in to My Virgin Media a. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Other routers do OK I leave the SH2 on 24/7 as well as my mac (just sleep the display) as it's better for them. Click on the “Networking” tab. At Clearabee we have a number of options that can see your routers and other items collected from your home. uk. To find your nearest collection point, just go to recycle-more. I've moved the router away from the TV, as I've found this can supposedly interrupt the Wi-Fi connection, this hasn't worked. Luke showing test-ipv6. Just to update this public thread, an appointment to get the hub relocated has now been booked - with a tech call out charge of £25 as previously advised by the community on this thread. “In 2020, we refurbished and reused 1. QuickStart, set up and connections. Virgin has published guidance here . If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. They must be clutching at straws given the earlier advice to recycle replaced Hub3 kit. Weve been with Virgin for YEARS. 22-02-2022 15:35 - edited 22-02-2022 15:47. Is there a way that I can return this? I don't know any of the account details of the former tenant. Disconnect all unneeded ethernet cables from the rear of the Hub. Steps For Changing Virgin Media WiFi Password. Reduced its carbon footprint by 7% in. Access Virgin Media router settings in modem-only mode. equipment. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. Am a little weary that if we recycle the kit that we might get billed for not returning it. At this point I sent all my equipment back to virgin (2 tv set top box's and the Hub) Multiple set-top boxes and routers are accumulating in people’s houses. 168. This promotion means you won’t pay the usual setup fee of £35. 168. Now you need to change the Wi-Fi name for 2. The advice was to recycle the old hub. QuickStart, set up and connections. Our commitment to you Recycling return old 3. If you're a Virgin Media customer who's received a new router, you can put your old router into the new one's package, pop on the label in the package, and post it back. 2. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back-Up Line (EBUL) Dave. There was no label in the box but searches revealed that I could recycle via. If you want a simple solution that just works I would go for this in modem mode: Deal: TP-Link Deco X55 AX3000 Whole Home AI-Driven Mesh Wi-Fi 6 System, Three Gigabit Ports, Coverage up to 6,500 ft2, Connect up to 150 devices, HomeShield Security, Pack of 3, Amazon Exclusive Gives a bit of. They are the Hub 3, Hub 4, Hub 5 and Hub 5x. They left VM months ago and had two old TiVo boxes, a Hub 2ac, and a Hub 3 lingering around with no instructions or label received to return them, so after checking on the site and none of this kit meeting the re. To convert your old router into a VPN router, you need to first configure it with VPN software, such as Nord VPN or Express VPN. To run the scan, simply connect to your. Hi there, I've been trying and failing to return my wifi router for the past month before my service disconnected. Use a safety pin or a similar tool to press and hold the pinhole for approximately 10 to 15 seconds. virg. Eventually I got sent a returns box to return my old router, and was told Yodel will be in touch to arrange a collection. Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network. The honest truth is: no, Virgin WiFi does not have weak security. Go to 192. Called 789 and was told to take it to the local dump. Whatever the case, your old router or modem/router combi unit can be reused. For the computers or laptops that show 100 Mb/s connections in the Hub 5's menus, check if that is correct by have a look at the speed being shown on the computer or laptop's end of the network cabled connection. Vonage 2nd line. You do not have to return the router to NOW TV following cancellation or end of contract, unless you want them to recycle it for you (which is a service that they are obliged to offer). 1 (192. Simply ring our friendly customer service team. Report the fraudulent caller. 11ax), improved security (e. Laggy web portal. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. If the plan is to cancel the Sky broadband and use the VM broadband then especially if there's a new cable required, do not phone to cancel the Sky broadband until after the VM connection is in. One option is to recycle it through a certified e-waste recycler. [MOD EDIT: Subject title changed for clarity] - 5163069. $150 at Amazon. The second method is to send an email to Virgin Media requesting a return kit. Recycle mobile devices – select your model to see how you could turn your unwanted devices into cash with O2 Recycle. Alternatively, you can restart your router via the Virgin. Alternatively, you can restart your router via the Virgin. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. co. VM BB TV Landline. Press and hold the power button for at least 10 seconds. It supports Wi-Fi 6 and also includes a 2. Further exclusions & legal stuff apply. Recycle mobile devices – select your model to see how you could turn your unwanted devices into cash with O2 Recycle. Up to 3 WiFi Pods if needed. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. Parental controls are a set of tools designed to protect and keep children safe online. Step 4: Wait for all panel lights on your cable modem to become green on. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. First, check that your device is running the latest software as this might be causing the issue. To do this, you’ll need to wait until you receive your tracking email. In addition, the operator’s programme of refurbishing and reusing fixed line routers and TV boxes in Germany, Portugal and Spain will be “expanded to further markets. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. The telecoms firm is providing. Send the email to [email protected] 16-10-2022 14:35. 1 (192. The office-supplies seller has a free electronics recycling program with a long list of categories. on 27-12-2022 12:09. However, with the Hub 5, Virgin Media might have made a router worth keeping. We would like to show you a description here but the site won’t allow us. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. How to put Virgin Media Hub into modem mode to use own router Step by Step Guide Watch more Virgin Media Product Reviews there, I'm having a few issues with my Wi-Fi that's been going on for about 3 weeks now. Do: use the Connect app to run a super-intelligent WiFi home scan. This free software can turn a £100 router into something more like a £1000 router. co. This may also be called Administration, History, or Logs depending on your router. You’ll be provided with step-by-step instructions on how to set up your new. Hub in router mode is on for many days then the Docsis network goes down hub is still powered the hub should then attempt to reboot. I need instructions. So just wanted this on record. At last, save your settings. 255. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. Here’s how to reboot your Virgin Media router: Locate the power button on the back of your router. Options. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. Enter the IP address into a web browser an log into your Virgin Media router. Back a step. This collection was made when there was a lot of. Network Switch. 0. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Some routers may immediately delete your router history logs so this step is not necessary. This may also be called Administration, History, or Logs depending on your router. 168. Locate the IP Address of your WiFi router, usually found on the Hub sticker. But as there was no label in the box because the instruction was to recycle, can I request (or download and print) a label and take to the "Collect" store as I have done in the past?Click Mark as Helpful Answer or use Kudos to say thanks. I heard it can be made passive though, so to transfer via ethernet to another router that of course could maintain all network devices. At TalkTalk, we're doing all we can to protect the environment. Peel off this label sticker and place. How to replace your Virgin Media Hub. on 26-09-2023 17:25. Please read the FAQ'sWiFi hotspots. . These require a subscription and will only work if your old router allows custom firmware. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. Does anyone know if the 'doorstep collection' involves disconnecting it for us? The cable runs outside the house then back in. Broadband ISP and TV provider Virgin Media (VMO2) has announced the success of a new trial in the Scottish city of Glasgow, which managed to recycle the use of aggregate materials while rolling out their gigabit. Are you seeing such a discrepancy and calculate when it occurred?-- I'm a Very Insightful Person, I'm here to. Virgin Media has committed to carbon-neutral and waste-free operations by the.